Terms of Service

Acceptance of Terms

By creating an account, submitting a verification application, or using any part of the Certiva platform, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these terms, you must not use the Certiva platform.

These terms apply to all visitors, registered users, and anyone else who accesses or uses the Certiva platform.

Who Can Use Certiva

To use the Certiva platform, you must meet all of the following requirements:

• You must be at least 18 years of age
• You must be a human individual — automated accounts and bots are not permitted
• You must provide accurate, truthful, and complete information during registration and verification
• You must not be prohibited from using Certiva under the laws of your country of residence or any other applicable jurisdiction
• You must not have had a Certiva account previously terminated for violation of these terms

By using Certiva, you represent and warrant that you meet all of these eligibility requirements.

One Account Per Person

Each individual may hold only one Certiva account. Creating multiple accounts to circumvent a suspension, rejection, or to obtain multiple credentials of the same type is strictly prohibited and will result in permanent termination of all associated accounts.

Your Account

Account Registration

When you create a Certiva account, you must provide accurate and complete information. You are responsible for keeping your account information current and accurate at all times.

Account Security

You are responsible for maintaining the confidentiality of your account password and for all activity that occurs under your account. You must:

• Choose a strong, unique password for your Certiva account
• Never share your account credentials with any other person
• Notify Certiva immediately at support@certiva.space if you suspect unauthorized access to your account
• Log out of your account when using shared or public devices

Certiva will not be liable for any loss or damage arising from unauthorized use of your account where you have failed to keep your credentials secure.

Account Accuracy

You agree not to misrepresent your identity, submit false documents, or provide inaccurate information at any point during registration or the verification process. Providing false information is grounds for immediate account termination and may constitute fraud under applicable law.

Verification Services

What Certiva Does

Certiva provides a verification service that reviews submitted identity and business documents and issues trust credentials to applicants whose information has been successfully verified. Certiva issues three credential types:

• IRN — Identity Reference Number: verifies individual identity
• BRN — Business Reference Number: verifies business legitimacy
• TMV — Trusted Merchant Verification: verifies merchant credibility

What Certiva Does Not Do

Certiva is not a government authority. Certiva credentials are not government-issued documents and do not replace official identification for legal, governmental, or regulatory purposes where official identification is specifically required.

Verification Decisions

Certiva reserves the right to approve, reject, request additional information, or suspend any verification application at its sole discretion. Certiva's verification decisions are final.

Certiva does not guarantee that every application will result in credential issuance. Submitting an application and paying the verification fee does not guarantee approval.

Verification Timeframes

Certiva will make reasonable efforts to review applications within 24 to 48 hours of submission. However, Certiva does not guarantee any specific timeframe for verification review. Complex applications or high application volumes may result in longer review periods.

Accuracy of Submitted Information

You are solely responsible for the accuracy of all information and documents submitted to Certiva. Submitting altered, falsified, or fraudulent documents is a serious violation of these terms and may result in criminal liability under applicable law.

Payments and Refunds

Pricing

Certiva charges a one-time fee for each verification application:

• IRN — Identity Reference Number: $49
• BRN — Business Reference Number: $99
• TMV — Trusted Merchant Verification: $119

Prices are displayed in United States Dollars (USD). Certiva reserves the right to change pricing at any time. Price changes will not affect applications already submitted and paid.

Payment Processing

All payments are processed by a third-party payment processor. By making a payment, you also agree to the payment processor's terms of service. Certiva does not store your payment card information.

No Refund Policy

All verification fees are non-refundable once an application has been submitted.

Bundled Applications

When a BRN or TMV application includes identity verification because the applicant does not hold an active IRN, the identity verification is included at no additional charge within the BRN or TMV fee. No separate IRN fee is charged in this case.

Credentials and Certificates

Credential Issuance

Upon successful verification, Certiva will issue a unique credential number in the format XXX-XXXX-XXXX-XXXX and generate a digital certificate associated with that credential.

Credential Validity

Credentials are valid indefinitely unless:

• The credential is suspended by Certiva for violation of these terms
• The credential is revoked by Certiva following detection of fraud or misrepresentation
• The underlying documents expire and the holder does not provide updated documentation when requested
• The account associated with the credential is terminated

One Credential Per Entity

Each individual may hold only one active IRN. Each business entity may hold only one active BRN. Each merchant entity may hold only one active TMV. Attempting to obtain duplicate credentials is prohibited.

Public Registry

Your credential number, credential type, full name, verification status, and issue date will be listed in Certiva's public verification registry. This listing is a core feature of the Certiva service and cannot be opted out of while your credential remains active.

If you wish to remove your information from the public registry, you must request deletion of your account and credential.

Credential Suspension and Revocation

Certiva reserves the right to suspend or revoke any credential at any time if:

• Fraudulent or falsified documents are discovered after issuance
• The credential holder violates these terms of service
• A legal authority requires suspension or revocation
• The credential holder requests suspension or deletion

Certiva will make reasonable efforts to notify credential holders of suspension or revocation via email.

Prohibited Conduct

You agree not to use the Certiva platform to do any of the following:

• Submit false, altered, or fraudulent identity or business documents
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Attempt to obtain a credential on behalf of another person without their explicit consent and authorization
• Create multiple accounts or attempt to circumvent an account suspension or ban
• Use Certiva credentials for any illegal purpose or in violation of any applicable law
• Attempt to reverse engineer, hack, or compromise the security of the Certiva platform
• Use automated tools, bots, or scripts to access or interact with the Certiva platform
• Interfere with or disrupt the Certiva platform or servers
• Attempt to access any part of the platform you are not authorized to access
• Use the public verification registry to harvest personal information or conduct mass lookups for commercial purposes
• Share or resell your Certiva account or credentials to any other person

Intellectual Property

Certiva's Intellectual Property

The Certiva platform, including its design, code, content, branding, logos, credential formats, and certificate designs, are the intellectual property of Certiva and are protected by applicable copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of any Certiva content without explicit written permission.

Your Content

You retain ownership of the documents and information you submit to Certiva. By submitting documents and information, you grant Certiva a limited, non-exclusive license to use that information solely for the purpose of providing the verification service.

Credential Usage

Your issued Certiva credential and certificate are for your personal use. You may share your credential number and certificate for the purpose of proving your verification status. You may not alter, modify, or misrepresent any Certiva certificate.

Limitation of Liability

No Warranty

The Certiva platform is provided on an "as is" and "as available" basis. Certiva makes no warranties, express or implied, regarding the platform, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Platform Availability

Certiva does not guarantee that the platform will be available at all times. The platform may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond Certiva's control.

Third Party Acceptance

Certiva credentials are issued by Certiva as a trust signal. Certiva does not guarantee that any third party, platform, marketplace, or organization will accept or recognize Certiva credentials. The decision to accept a Certiva credential rests entirely with the receiving party.

Termination

Termination by You

You may close your Certiva account at any time by submitting a deletion request through the Contact page. Closing your account will result in the revocation of all active credentials associated with your account. Paid verification fees are non-refundable upon account closure.

Termination by Certiva

Certiva reserves the right to suspend or terminate your account and revoke your credentials at any time, with or without notice, if:

• You violate any provision of these Terms of Service
• You provide false or fraudulent information during registration or verification
• Your account is associated with fraudulent, abusive, or illegal activity
• Certiva is required to do so by law or court order

Effect of Termination

Upon termination of your account:

• Your access to the Certiva platform will be immediately revoked
• All active credentials will be suspended or revoked
• Your credential listing in the public registry will be updated to reflect the revoked status
• Your personal data will be handled in accordance with our Privacy Policy and applicable data retention obligations

Governing Law

These Terms of Service are governed by and construed in accordance with applicable law. Any disputes arising from these terms or your use of the Certiva platform shall be resolved through good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration. You agree to resolve disputes individually and not as part of any class action or representative proceeding.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Us

If you have questions about these Terms of Service, please contact us: